Wray Group Ltd: most-reported complaints
Automated analysis of 181 public Trustpilot reviews published 2025-11-22 to 2026-09-12. TrustScore 4.9 from 404 total reviews — see the Trustpilot page. Quick answer: is Wray Group Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which account for two of the three identified complaints. This issue represents 67% of the total complaints found in the 181 reviews analyzed. A specific trend cannot be established yet due to the limited number of reviews.
How to reach Wray Group Ltd
These are the contact details Wray Group Ltd publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 07716129244, email [email protected], address 58A, STRABANE, BT82 8JG, GB.
The company claimed its Trustpilot profile on 2020-07-03 and last replied to a negative review on 2025-11-22 — more than six months ago. We last checked this profile on 2026-09-24 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: WRAY GROUP LTD (no. NI654604), active, incorporated 2018 (8.1 years); next accounts due 2027-04-30, last accounts filed 2026-04-29. 3 current officers; 2 filings in the last 12 months (20 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (50%, 0.0d) · 2026-08-15 (50%, 0.0d) · 2026-08-18 (50%, 0.0d) · 2026-08-25 (50%, 0.0d) · 2026-08-28 (50%, 0.0d) · 2026-08-31 (50%, 0.0d) · 2026-09-03 (50%, 0.0d) · 2026-09-06 (50%, 0.0d) · 2026-09-09 (50%, 0.0d) · 2026-09-12 (50%, 0.0d) · 2026-09-15 (50%, 0.0d) · 2026-09-20 (50%, 0.0d) · 2026-09-24 (50%, 0.0d).
What their policy promises
refund window: 30 days
“within 30 days of receipt”
refund window: 30 days
“within 30 days of receipt”
refund window: 3-5 working days
“Refunds will be processed within 3-5 working days of receiving your returned items”
cancellation method: phone
“by contacting us on [+44 (0) 7716 129 244]”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +37/-39 lines; added: Skip to content | * Your region; removed: Order Online or Call Us +44 (0) 7716 129 244 | * Search (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
17% of its 181 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 67% of this company’s complaints vs a 24% median across 53 ranked companies in its sector.
Review velocity: 258 of this company’s 404 Trustpilot reviews (64%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Wray Group Ltd?
Delivery late
2 reports · 67% of complaints“Took a long time to get here”
1 reader marked this review helpful on Trustpilot.
“Delivery was very slow.”
The company replied on 2026-09-12: “Good Afternoon Simon, Thank you for taking the time to leave us a review. I would like to explain the communication with yourself as you have says we didn't contact you. You ordered on 30th August at…”
Our classifier read this reply as a substantive response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.