Tweeds: most-reported complaints
Automated analysis of 111 public Trustpilot reviews published 2021-09-15 to 2026-09-21. TrustScore 4.8 from 200 total reviews — see the Trustpilot page. Quick answer: is Tweeds legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 111 Trustpilot reviews analysed, the most-reported issues with Tweeds were: Delivery late (2 reports). There are not enough reviews to establish a trend.
How to reach Tweeds
These are the contact details Tweeds publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone 028 9338 2502, email [email protected], address 8a Portmuck Road, Larne, BT40 3TW, GB.
The company claimed its Trustpilot profile on 2021-08-18. Trustpilot ranks it 6 of 13 in Heating Oil Supplier. We last checked this profile on 2026-09-25 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.8 → 4.8 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-15 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-13 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-25 (0%, 0.0d).
Review provenance: 87 company-invited reviews in the recent window average 4.82★, while 23 organic (uninvited) reviews average 4.96★.
13% of its 102 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 40% of this company’s complaints vs a 24% median across 53 ranked companies in its sector.
Review velocity: 57 of this company’s 200 Trustpilot reviews (28%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Tweeds?
Delivery late
2 reports · 40% of complaints“as of tonight, December 3rd I have yet to receive my order.”
“Delay in receiving my order, no phone call to explain delay.”
The company replied on 2021-09-27: “Hi Mr Jordan, thanks for your feedback. We did look into this and can see that your gas order was delivered within our standard timeframe of 5 working days. Whilst we often deliver within 1-2 days,…”
Our classifier read this reply as a deflection.
Compare Tweeds with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-25.