TenantBase: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2023-01-18 to 2026-08-06. TrustScore 4.9 from 982 total reviews — see the Trustpilot page. Quick answer: is TenantBase legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with support being unreachable and other unspecified problems. Out of 160 reviews analyzed, 5 complaints were identified, with 40% citing support as unreachable and 40% citing other issues. Specific examples include not receiving a callback and experiencing aggressive behavior from staff. A trend cannot be established yet due to the low number of reviews.
How to reach TenantBase
These are the contact details TenantBase publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (615) 564-4123, email [email protected], address 6040 Hillside Center Circle, Nolensville, 37135, US.
The company claimed its Trustpilot profile on 2016-09-28, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-10. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
84% of its 153 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 40% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 54 of this company’s 982 Trustpilot reviews (5%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about TenantBase?
Support unreachable
2 reports · 40% of complaints“no one contacted me back”
The company replied on 2026-04-10: “We're sorry to hear about your experience — this is not the impression we ever want to leave. We did not have a broker in our network to service your storage space requirement. Our broker network…”
Our classifier read this reply as a substantive response.
“I have been trying for months to speak with someone from Tenant Base to assist me”
Other
2 reports · 40% of complaints“he went into a rage yelling at both of us saying we were unethical”
The company replied on 2023-10-09: “Thank you for reaching out to our team right after this incident happened. TenantBase does not condone that type of behavior from anyone on our team or the brokers we partner with, and we are so…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The leasing process took too long.”
The company replied on 2023-04-27: “Thank you for your feedback, Cicely.”
Our classifier read this reply as a template response.
Compare TenantBase with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.