UK EV Installers Shop: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-05-06 to 2026-08-10. TrustScore 4.8 from 268 total reviews — see the Trustpilot page. Quick answer: is UK EV Installers Shop legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays as the primary concern for this company. Out of 160 reviews analyzed, four complaints were identified, with late delivery accounting for 50% of these issues. One example cited was that it took too long for delivery. A trend cannot be established yet due to the low number of reviews.
The company claimed its Trustpilot profile on 2024-12-30, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-11. Trustpilot ranks it 5 of 31 in Electrical Equipment Supplier. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.8 → 4.8 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 9.0d) · 2026-08-18 (100%, 9.0d) · 2026-08-21 (100%, 9.0d) · 2026-08-25 (100%, 9.0d) · 2026-08-31 (100%, 9.0d) · 2026-09-06 (100%, 9.0d) · 2026-09-09 (100%, 9.0d) · 2026-09-15 (100%, 9.0d) · 2026-09-21 (100%, 9.0d) · 2026-09-24 (100%, 9.0d).
What their policy promises
refund window: 30 days
“To be eligible for a refund, goods must be returned in 100% resalable condition, and within 30 days of the date of order.”
refund window: 7 days
“Reimbursements will be processed within 7 days upon receiving the goods.”
cancellation method: contact us immediately
“To cancel your order please contact us immediately.”
cancellation method: within 24 hours
“If an item is damaged or faulty, please inform us within 24 hours of the delivery.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +6/-6 lines; added: - Vehicle to load cable | o; removed: o | o (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 153 company-invited reviews in the recent window average 4.88★, while 20 organic (uninvited) reviews average 4.95★.
12% of its 162 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 50% of this company’s complaints vs a 24% median across 53 ranked companies in its sector.
Review velocity: 122 of this company’s 268 Trustpilot reviews (46%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about UK EV Installers Shop?
Delivery late
2 reports · 50% of complaints“Took too long for delivery”
The company replied on 2026-08-11: “This review and experience has promoted some investment and changes for us. We thought that we processed the order normally, so we were surprised that you were so disappointed. This product required…”
Our classifier read this reply as a deflection.
“DHL supposedly attempted delivery twice”
The company replied on 2026-02-21: “Hi, I'm glad that your charger arrived safely. For our part we received your order and dispatched from our warehouse the next day with a good quality courier in DHL. We also utilise a live tracking…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.