Save Energy UK: most-reported complaints
Automated analysis of 107 public Trustpilot reviews published 2025-09-09 to 2026-09-18. TrustScore 4.8 from 186 total reviews — see the Trustpilot page. Quick answer: is Save Energy UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Based on 107 Trustpilot reviews analysed, no complaint pattern has enough evidence yet to report for Save Energy UK.
How to reach Save Energy UK
These are the contact details Save Energy UK publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone 01202 986262, email [email protected], address Unit 20, The Glenmore Centre, Fancy Road, Poole, BH12 4FB, GB.
The company claimed its Trustpilot profile on 2022-12-05, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 18 of 53 in Solar Energy Company. We last checked this profile on 2026-09-25 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.8★ on Google (79 reviews)
TrustScore over time
4.8 → 4.8 across 8 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-25 (100%, 4.0d).
What their policy promises
complaint process: 2 business days
“We will acknowledge your complaint promptly, usually within 2 business days”
complaint process: 5 business days
“We aim to provide you with a response within 5 business days of receiving your complaint.”
complaint process: 5 business days
“We will aim to provide you with a final decision within 5 business days of your request for review.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +2/-2 lines; added: Service interested in:Solar Panels & Battery StorageSolar PanelsSolar Battery StorageAir ConditioningSolar Panel & Battery Storage | Service interested in:Solar Panels & Battery StorageSolar PanelsSolar Battery StorageAir ConditioningSolar Panel & Battery Storage; removed: Service interested in:Solar Panels & Battery StorageSolar PanelsSolar Battery StorageSolar CarportSolar Panel & Battery Storage | Service interested in:Solar Panels & Battery StorageSolar PanelsSolar Battery StorageSolar CarportSolar Panel & Battery Storage (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 79 company-invited reviews in the recent window average 4.89★, while 27 organic (uninvited) reviews average 4.81★.
9% of its 97 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 101 of this company’s 186 Trustpilot reviews (54%) were written in the last 12 months.
Not enough reviews to establish a trend.
Not enough evidenced complaints yet to report specific failure modes for this company.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.