Springhill Water Services: most-reported complaints
Automated analysis of 164 public Trustpilot reviews published 2025-02-28 to 2026-08-17. TrustScore 4.8 from 751 total reviews — see the Trustpilot page. Quick answer: is Springhill Water Services legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Based on 164 Trustpilot reviews analysed, no complaint pattern has enough evidence yet to report for Springhill Water Services.
How to reach Springhill Water Services
These are the contact details Springhill Water Services publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01422 833121, address Unit 15c Moderna Business Park, Mytholmroyd, HX7 5QQ, GB.
The company claimed its Trustpilot profile on 2021-09-03, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-28. Trustpilot ranks it 4 of 24 in Water Filter Supplier. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: SPRINGHILL WATER SERVICES LIMITED (no. 04798474), active, incorporated 2003 (23.2 years); next accounts due 2027-03-31, last accounts filed 2026-03-04, 1 registered charge. 2 current officers (9 on record historically), 2 resignations in the last 24 months; 6 filings in the last 12 months (91 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
4.9 → 4.8 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (100%, 53.0d) · 2026-09-03 (100%, 53.0d) · 2026-09-15 (100%, 53.0d) · 2026-09-18 (100%, 53.0d) · 2026-09-21 (100%, 53.0d) · 2026-09-24 (100%, 53.0d).
What their policy promises
delivery promise: at the time and in the manner specified in the Order
“The Company will endeavour to make delivery at the time and in the manner specified in the Order.”
delivery promise: as soon as practicable
“The Company shall as soon as practicable notify the Buyer in writing of such amendments.”
delivery promise: at the Buyer’s premises or as specified in the Order
“Unless otherwise stated in the Order delivery of Goods shall be at the Buyer’s premises or as specified in the Order.”
refund window: 2 days
“the Buyer may within 2 days of receiving notice cancel the Order if the Price or delivery time would increase by more than 20%”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
5% of its 162 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 126 of this company’s 751 Trustpilot reviews (17%) were written in the last 12 months.
Not enough reviews to establish a trend.
Not enough evidenced complaints yet to report specific failure modes for this company.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.