Phoenix Energy One, LLC: most-reported complaints
Automated analysis of 321 public Trustpilot reviews published 2022-04-13 to 2026-09-14. TrustScore 4.9 from 551 total reviews — see the Trustpilot page. Quick answer: is Phoenix Energy One, LLC legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to account deletions, with five reports accounting for 42% of the 12 identified complaints. Misleading pricing is the next most common concern, cited in four reports (33%), specifically regarding unclear monthly interest rates. Additionally, two reviewers (17%) reported that customer support was unreachable and failed to follow up on appointments. No clear trend could be established for these issues due to the low volume of reviews.
How to reach Phoenix Energy One, LLC
These are the contact details Phoenix Energy One, LLC publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (303) 376-9778, email [email protected], address 18575 Jamboree Road, Suite 830, Irvine, 92612, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2025-01-28, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-08. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.8★ on Google (35 reviews)
TrustScore over time
4.8 → 4.9 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (100%, 19.0d) · 2026-08-21 (100%, 19.0d) · 2026-08-25 (100%, 19.0d) · 2026-08-28 (100%, 19.0d) · 2026-08-31 (100%, 19.0d) · 2026-09-03 (100%, 19.0d) · 2026-09-06 (100%, 19.0d) · 2026-09-09 (100%, 19.0d) · 2026-09-12 (100%, 19.0d) · 2026-09-15 (100%, 19.0d) · 2026-09-24 (100%, 19.0d).
Review provenance: 263 company-invited reviews in the recent window average 4.95★, while 32 organic (uninvited) reviews average 4.63★.
48% of its 297 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 42% of this company’s complaints vs a 20% median across 148 ranked companies in its sector.
Review velocity: 251 of this company’s 551 Trustpilot reviews (46%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Phoenix Energy One, LLC?
Other
5 reports · 42% of complaints“Then all of a sudden they are deleted. Why??????”
The company replied on 2023-04-10: “Thank you for your comment, Benny. Within guidance of Trust Pilot’s policy - any review posted by an individual or entity that is either promoting another service, an inauthentic review, a…”
Our classifier read this reply as a deflection.
8 readers marked this review helpful on Trustpilot.
“This company has been reported to SEC for fraudulent statements”
The company replied on 2023-03-08: “We are filed with the SEC and you can see our formal documentation in the Edgar system linked below. We have checked our records and you are not one of our current investors nor an active lead at…”
Our classifier read this reply as a deflection.
7 readers marked this review helpful on Trustpilot.
“I was looking to invest sent my money in, in October and it was never invested.”
The company replied on 2024-03-14: “Thank you for sharing your experience, Hallima. It was a pleasure speaking with you this week. We share your frustrations and want to express our gratitude for keeping the lines of communication open…”
Our classifier read this reply as a substantive response.
6 readers marked this review helpful on Trustpilot.
Misleading pricing
4 reports · 33% of complaints“I think they could do a better job of stating it is 0.75% per month”
The company replied on 2023-06-21: “Thank you for your comment and we couldn’t find your investor account in our system. We apologize for any confusion while reviewing our offerings. To share more, we are filed with the SEC and all…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
9 readers marked this review helpful on Trustpilot.
“I think it's misleading to leave these ads running while the service isn't available”
The company replied on 2023-01-03: “Thank you for the comments and we apologize for any confusion. We take customer service very seriously as evidenced by the other reviews and investor experiences with our firm. Each year, pursuant to…”
Our classifier read this reply as a deflection.
8 readers marked this review helpful on Trustpilot.
“The webinar was deceiving about the interest and wasn't made clear about if it was yearly or monthly.”
The company replied on 2026-06-08: “Hi Myra, We’re sorry to hear that you felt the webinar was unclear and that you were disappointed with your experience. Transparency is very important to us, and we take concerns like this seriously.…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
Support unreachable
2 reports · 17% of complaints“never got a call back.... no follow up or apologies for not keeping the appointment”
The company replied on 2023-09-11: “We sincerely appreciate you taking the time to leave us an honest review, and want to first of all apologize for not delivering the service you deserve. This unusual for our team and rest assured we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“My third email was never responded to”
The company replied on 2022-08-24: “I'll be the first to admit that Jeff is 110% correct here. I got extremely busy and did not get back to him in a timely manner, which is completely my fault. The bonds are $1,000 each and since we…”
Our classifier read this reply as a substantive response.
3 readers marked this review helpful on Trustpilot.
Compare Phoenix Energy One, LLC with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.