Energy Ogre: most-reported complaints
Automated analysis of — public Trustpilot reviews. TrustScore 4.9 from 194 total reviews — see the Trustpilot page. Quick answer: is Energy Ogre legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
This company is in the census queue — its complaint report hasn’t been generated yet.
How to reach Energy Ogre
These are the contact details Energy Ogre publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone (832) 975-1000, email [email protected], address 24 Greenway Plaza, Suite 1100, Houston, 77046, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
TrustScore over time
4.6 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-10 (0%, 0.0d) · 2026-09-13 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-25 (0%, 0.0d).
What their policy promises
support availability: text message
“You may opt out of Snooze text messages at any time by replying STOP”
support availability: email or account settings
“contacting [\[email protected\]](https://www.energyogre.com/cdn-cgi/l/email-protection#7a171f17181f0854191b081f3a1f141f081d03151d081f54191517) or through your account settings, if available.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 136 company-invited reviews in the recent window average 5.00★, while 59 organic (uninvited) reviews average 4.98★.
77% of its 194 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 194 of this company’s 194 Trustpilot reviews (100%) were written in the last 12 months.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated —.