Evergreen Credit Union: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2023-09-07 to 2026-06-06. TrustScore 4.8 from 394 total reviews — see the Trustpilot page. Quick answer: is Evergreen Credit Union legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 160 Trustpilot reviews analysed, the most-reported issues with Evergreen Credit Union were: Other (5 reports). There are not enough reviews to establish a trend.
How to reach Evergreen Credit Union
These are the contact details Evergreen Credit Union publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 207 221 5000, address 225 Riverside St., Portland, 04103, US.
The company claimed its Trustpilot profile on 2019-11-06, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-03 — more than six months ago. Trustpilot ranks it 28 of 108 in Financial Institution. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.1★ on Google (61 reviews)
TrustScore over time
4.8 → 4.8 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
What their policy promises
complaint process: 207-221-5000
“To make such requests, please contact us at 207-221-5000.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: + Asset Protections; removed: + Insurance (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 126 company-invited reviews in the recent window average 4.98★, while 26 organic (uninvited) reviews average 4.15★.
75% of its 154 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 83% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 21 of this company’s 394 Trustpilot reviews (5%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Evergreen Credit Union?
Other
5 reports · 83% of complaints“At this time this case is closed”
The company replied on 2024-02-27: “Thank you for leaving a review with us, Peter. We appreciate your feedback and honesty in this matter. Evergreen Credit Union is committed to assisting our members to the best of our ability. If your…”
Our classifier read this reply as a template response.
“I am going to be closing out my account with Evergreen as they have not helped me or my husband with any type of loan needs”
The company replied on 2026-03-03: “Hi Debra, Thank you for the feedback. Please reach out to our staff with any questions. - EP”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“This bank only want to do business with high income folks.”
The company replied on 2025-03-26: “Hi Dan, Here at Evergreen Credit Union, we have immense appreciation for those who have served. We take pride in our military loan discount and support local organizations, such as the Travis Mills…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.