CoverRight: most-reported complaints
Automated analysis of 177 public Trustpilot reviews published 2021-11-11 to 2026-09-20. TrustScore 4.9 from 473 total reviews — see the Trustpilot page. Quick answer: is CoverRight legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, with this issue accounting for 60% of the five identified complaints. One reviewer cited being contacted seven times via call and email over two days as an example of this experience. No trend can be established for this issue due to the low number of reviews.
How to reach CoverRight
These are the contact details CoverRight publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 (888) 969-7667, email [email protected], address 195 Broadway, 4th Floor, Brooklyn, 11211, US.
The company claimed its Trustpilot profile on 2021-04-05, uses Trustpilot’s paid features, and last replied to a negative review on 2025-10-14 — more than six months ago. Trustpilot ranks it 3 of 125 in Online Marketplace. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-25 (50%, 0.0d) · 2026-08-28 (50%, 0.0d) · 2026-08-31 (50%, 0.0d) · 2026-09-06 (50%, 0.0d) · 2026-09-09 (50%, 0.0d) · 2026-09-15 (50%, 0.0d) · 2026-09-20 (50%, 0.0d) · 2026-09-24 (33%, 0.0d).
62% of its 169 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 60% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 197 of this company’s 473 Trustpilot reviews (42%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about CoverRight?
Support unreachable
3 reports · 60% of complaints“They called and email us 7 times in 2 days, do not sign up unless you want to be harassed”
The company replied on 2025-10-14: “Hi N. P., We appreciate you taking the time to share your experience and making us aware of this problem. We investigated your situation and were unfortunately not able to locate any information…”
Our classifier read this reply as a deflection.
“A gentleman was suppose to call me on Friday 12/06/24 @ 11:30 and he never did call me”
The company replied on 2024-12-14: “Hi Felicia, We appreciate you taking the time to share your experience and making us aware of this problem. After reviewing your profile, it appears that our team had tried to connect with you but…”
Our classifier read this reply as a substantive response.
“He failed to even follow up on his own promise that he would get back to me the next day”
The company replied on 2021-11-28: “Hi Charles, Thank you for taking the time to share your experience using CoverRight, and for bringing these problems to our attention. We value feedback from all of our users, and appreciate yours.…”
Our classifier read this reply as a substantive response.
Compare CoverRight with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.