Colonial Ghosts: most-reported complaints
Automated analysis of 176 public Trustpilot reviews published 2024-01-16 to 2026-09-19. TrustScore 4.9 from 330 total reviews — see the Trustpilot page. Quick answer: is Colonial Ghosts legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Based on 176 Trustpilot reviews analysed, no complaint pattern has enough evidence yet to report for Colonial Ghosts.
The company claimed its Trustpilot profile on 2023-12-27 and uses Trustpilot’s paid features. Trustpilot ranks it 21 of 79 in Tour Operator. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.7★ on Google (2,081 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-20 (0%, 0.0d).
70% of its 163 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 99 of this company’s 330 Trustpilot reviews (30%) were written in the last 12 months.
Not enough reviews to establish a trend.
Not enough evidenced complaints yet to report specific failure modes for this company.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.