Blue Flame (Cornwall): most-reported complaints
Automated analysis of 168 public Trustpilot reviews published 2025-11-18 to 2026-08-20. TrustScore 4.9 from 266 total reviews — see the Trustpilot page. Quick answer: is Blue Flame (Cornwall) legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Based on 168 Trustpilot reviews analysed, no complaint pattern has enough evidence yet to report for Blue Flame (Cornwall).
How to reach Blue Flame (Cornwall)
These are the contact details Blue Flame (Cornwall) publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01326 378122, email [email protected], address Blue Flame (Cornwall) Ltd, Energy House, Parkengue, Kernick Industrial Estate, Penryn, TR10 9EP, GB.
The company claimed its Trustpilot profile on 2023-11-13, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-20. Trustpilot ranks it 5 of 9 in Gasfitter. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.1★ on Google (71 reviews)
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 2.0d) · 2026-08-15 (100%, 2.0d) · 2026-08-18 (100%, 2.0d) · 2026-08-21 (100%, 1.0d) · 2026-08-25 (100%, 1.0d) · 2026-08-28 (100%, 1.0d) · 2026-08-31 (100%, 1.0d) · 2026-09-06 (100%, 1.0d) · 2026-09-12 (100%, 1.0d) · 2026-09-15 (100%, 1.0d) · 2026-09-24 (100%, 1.0d).
What their policy promises
guarantee: cannot guarantee completion within scheme time frames
“we feel it unfair for us to take your enquiries if we cannot guarantee that we can complete the installation within the strict scheme time frames”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
7% of its 174 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 229 of this company’s 266 Trustpilot reviews (86%) were written in the last 12 months.
Not enough reviews to establish a trend.
Not enough evidenced complaints yet to report specific failure modes for this company.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-21.